How Airbnb Angered Both Sides of Its Marketplace During the Pandemic
The rental platform’s Covid-19 response sparked a double backlash from guests and hosts
Published in
6 min readAug 17, 2020
In the first months of the pandemic, Airbnb’s model — along with the rest of the travel industry — was sent reeling. But although Airbnb has seen bookings begin to surge through the summer and filed to go…
