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How Airbnb Angered Both Sides of Its Marketplace During the Pandemic

The rental platform’s Covid-19 response sparked a double backlash from guests and hosts

Airbnb logo is seen displayed on a phone screen
Photo: Jakub Porzycki/NurPhoto/Getty Images

In the first months of the pandemic, Airbnb’s model — along with the rest of the travel industry — was sent reeling. But although Airbnb has seen bookings begin to surge through the summer and filed to go

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Shani Horowitz-Rozen, Ph.D.

Shani Horowitz-Rozen, Ph.D.

A mass communication scientist turned communications expert helping companies and executives to tell their stories & focus their messages. Framing is Everything

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