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How Airbnb Angered Both Sides of Its Marketplace During the Pandemic

The rental platform’s Covid-19 response sparked a double backlash from guests and hosts

Airbnb logo is seen displayed on a phone screen

In the first months of the pandemic, Airbnb’s model — along with the rest of the travel industry — was sent reeling. But although Airbnb has seen bookings begin to surge through the summer and filed to go



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Dr. Shani Horowitz-Rozen

Helping companies and executives to tell their stories & focus their messages. Framing is Everything