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Operator’s Manual

Conflict Avoided Is Always Conflict Postponed

A first-time CEO ignored an email challenging a key decision, only to see the call blow up in her face

A businesswoman smiles awkwardly and looks away as two of her colleagues are bothering her with questions at her desk.
Photo: fizkes/iStock/Getty Images Plus

SShe flashed the bat signal, looking for help in her usual way: via text. The late-night text was brief but heartbreaking: “Worst day yet. Big fight today.” That…




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Jerry Colonna

Jerry Colonna

CEO of coaching firm and the author of REBOOT: Leadership and the Art of Growing Up.

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