Marker
Published in

Marker

Customer-Service Ratings Aren’t Just Useless — They’re Unfair to Workers Too

They’re loaded with bias and an insult to the human spirit

The other day I went to the Apple store to buy a power adaptor for a MacBook Air.

I made an appointment online, showed up, and an employee cheerily and promptly gave me the adaptor. We chitchatted briefly. I paid…

--

--

--

Pop business for the intelligent reader. A publication from Medium.

Recommended from Medium

Solve the Right Problems

By the Numbers: 3 Powerful Ways Women in Sales Will Catch Up

5 Common mistakes employers make during the hiring process

Do Cool $&*t With Great Friends

Elon Musk’s Revolutionary Methods to Disrupt Current Thinking

How to Transition from Executive Assistant to Chief of Staff

When change starts to happen…

@EricaKHanson with DSC SSA Leads during the Developer Student Club, Sub Saharan Africa Summit, in Accra Ghana.

#17 A Principled Approach

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Clive Thompson

Clive Thompson

I write three times a week about tech, science, culture — and how those collide. Writer for NYT mag/Wired; author of “Coders” and “Smarter Than You Think”

More from Medium

The Value — and Limits — of Eating Your Own Dog Food

A bowl of dry brown dog food.

These Great Teachers Will Soon Be Forgotten

The problem is the lack of conversation

The Corrosive Social Consequences of Disaggregation