Customer-Service Ratings Aren’t Just Useless — They’re Unfair to Workers Too
They’re loaded with bias and an insult to the human spirit
Published in
9 min readJan 31, 2022
The other day I went to the Apple store to buy a power adaptor for a MacBook Air.
I made an appointment online, showed up, and an employee cheerily and promptly gave me the adaptor. We chitchatted briefly. I paid…