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Customer-Service Ratings Aren’t Just Useless — They’re Unfair to Workers Too

They’re loaded with bias and an insult to the human spirit

The other day I went to the Apple store to buy a power adaptor for a MacBook Air.

I made an appointment online, showed up, and an employee cheerily and promptly gave me the adaptor. We chitchatted briefly. I paid…




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Clive Thompson

Clive Thompson

I write three times a week about tech, science, culture — and how those collide. Writer for NYT mag/Wired; author of “Coders” and “Smarter Than You Think”

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