Marker
Published in

Marker

Customer Support Via Twitter Isn’t Support, It’s PR

You’re better off contacting the company directly

Photo: Brett Jordan/Unsplash

Over the weekend, the online banking app Simple shut down, transitioning its customers over to accounts with its parent company BBVA. This did not go well. Users of the service (including myself) found themselves locked out of their accounts and took to Twitter to complain, where BBVA’s social…

--

--

--

Pop business for the intelligent reader. A publication from Medium.

Recommended from Medium

5 Best Industries to Start as a Business Right Now

Retail Pharmacies in Malaysia with their technology

Picture from pexels.com

How an experience in IT/Operational Audit can help you become a better Investor .

Are we ready to play the Industry 4.0 game?

How Data Science has taken Amazon on Top

So who’s going to pay for it?

ICICI Securities Partners with CoverStack Insurance Platform to Provide Insurance

ICICI Securities Partners with CoverStack Insurance Platform to Provide Insurance

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Eric Ravenscraft

Eric Ravenscraft

Eric Ravenscraft is a freelance writer from Atlanta covering tech, media, and geek culture for Medium, The New York Times, and more.

More from Medium

Future #61: Technology vs. technique

A Voice For Me: Jarvis.ai Bringing Hope And Inspiration To A Disabled Person

Scaling Mountains & the Business: Reflections from our Founder

UPS, FedEx, and USPS: What Delivery Company Is Faring Best This Holiday Season?