May 12, 2021
6 min read
Customer Support Via Twitter Isn’t Support, It’s PR
You’re better off contacting the company directly
Over the weekend, the online banking app Simple shut down, transitioning its customers over to accounts with its parent company BBVA. This did not go well. Users of the service (including myself) found themselves locked out of their accounts and took to Twitter to complain, where BBVA’s social…
