Every Company Has an Undiagnosed ‘Last Mile’ Problem

We’re drowning in business operations apps. So why isn’t anything easier?

Photo: Oliver Le Moal/iStock/Getty Images Plus

Imagine the following. It’s 4 p.m. on a Friday, and the client project your account manager has been working on all afternoon is almost finished. She’s already completed 80% of the work; all she needs to do is confirm deployment with engineering, get…