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Marker

Marker was a publication from Medium about the intersection of business, economics, and culture. Currently inactive and not taking submissions.

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How Expedia Solved a $100 Million Customer Service Nightmare

Dan Heath
7 min readMar 3, 2020

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Dara Khosrowshahi. Photo: Drew Angerer/Getty Images

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Marker
Marker

Published in Marker

Marker was a publication from Medium about the intersection of business, economics, and culture. Currently inactive and not taking submissions.

Dan Heath
Dan Heath

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