No Mercy No Malice

How the Pandemic Ushered in the Great Dispersion

Why we’ll never go back to life before Covid

The pandemic’s most enduring feature will be as an accelerant of existing trends. The trend that encapsulates the greatest reshuffling of stakeholder value in recent history is… the Great Dispersion. Similar to prior macro trends like globalization and digitization, it offers enormous opportunity, but also real threats.

In 1997, I was asked to address the board of Levi Strauss on the future of brands and retail. The title of my presentation was “The Death of Distance.” My basic rap was that all brands needed to establish a direct relationship with the consumer (e-commerce). We are entering the post-distance era, as tech has dispersed ever-larger segments of the economy without regard for existing distribution channels.

Amazon dispersed retail to desktop, to mobile, to voice. Netflix dispersed DVDs to our mailbox, then to every screen. The pandemic is causing dispersion in even larger industries — the greatest opportunity for wealth creation in decades. Work from home, telemedicine, and remote learning represent an impending disruption of over 25% of the U.S. economy. The largest sectors are about to leapfrog HQ, doctor’s offices, hospitals, and campuses.