I’ve Led Companies Through Two Recessions. Here’s How to Lay Off Humanely.

Advice from someone who, unfortunately, has some battle scars on this topic

Photo: ridvan_celik/iStock/Getty Images Plus

The second week of October in 2008 was one of the most painful and emotional times of my career. We ushered 50 Zillow employees into an off-site conference room. I was COO then, and we were about to lay them off —…