Note: This is a republication of an article that I published last week on LinkedIn Pulse exploring the limits of Amazon’s vaunted “customer obsession” when pursued at the expense of suppliers, and contrasting it with the philosophy of Ingram, the book wholesaling platform that gave Amazon its start.
A few days later, Jeff Bezos published his 2020 letter to Amazon shareholders, which almost reads like a response to my article. Though that could not have been possible given that his shareholder letter must have been well underway when my article first appeared, the update to Amazon’s thinking is very relevant…
As the cold darkness of winter set in and the calendar flipped to a second year of Covid life, Kaite Giordano, a fourth-grade teacher in New York City and the mother of seven-year-old James, made a major decision. To break free from the doldrums, their Brooklyn household needed to expand.
And so James got a new bestie: Chewie, a Cavapoo named after everyone’s favorite Wookie—not the online pet supply juggernaut. Although Giordano had never owned a dog before and wasn’t really a pet person, she thought a four-legged friend was just what the family needed. “The loneliness and isolation of…
When the stage lights rose before the show on March 14, 2020, at Saint Vitus, a cramped New York City heavy metal bar, the venue felt a little more on edge than normal. In its near decade of shows, dance parties, and drinking, the intimate, dimly lit bar and concert venue, a former plumbing school located in the “ass-end” of Brooklyn’s Greenpoint neighborhood, had become an internationally respected nexus for all things heavy metal. That Saturday night, a noise-rock supergroup called Human Impact would give the last concert before the venue officially announced a shutdown on the 17th. …
When Nick Jones, the founder of Soho House, the chain of swank private member clubs, began plotting his invasion of Hong Kong more than a decade ago, he never could have predicted how bad the timing of its actual debut would be. The city, a former colony of the British Crown, was home to a booming economy, and a thriving urban creative elite — the type to which the London-based club has long catered. Meanwhile, the 50-year “one country, two systems” deal under which Great Britain had transferred sovereignty back to China wasn’t set to expire until 2047.
By the…
I’m glued to YouTube, watching one of the most ridiculous life hacks imaginable from 5-Minute Crafts. A young woman has put clear soap cubes in a bowl and liquified them. She adds green food coloring to the mix, then pours it into a latex glove. She puts a suction cup into the open part of the glove. The soap mix solidifies again, holding the suction cup in place. She peels off the glove to reveal a green soap hand that she sticks to a wall in her bathroom above her sink. …
In May 2020, confronting a raging pandemic, fierce competition from a slew of new entrants in the alternative-beverage category, and a limited marketing budget to support the launch of three new drink flavors, Ben Witte, CEO and founder of Recess, a maker of CBD-infused sparkling water, did what the head of any up-and-coming direct-to-consumer brand might: He dropped a merch line.
Featuring a “last two brain cells” hoodie ($65), a “cool your horses” T-shirt ($35), an orange “on recess” beanie, and a pair of $18 “around the block” socks (“for going nowhere in particular”), the line was designed, says Witte…
There seems no end to the fury of Epic Games against Apple. On three continents, the megahit maker of Fortnite is claiming that Apple is leveraging its outsized technological power to strangle companies that refuse to bow to its control over millions of apps-based businesses. Apple, Epic alleges in its latest salvo — an angry antitrust complaint filed in the European Union last week — has “completely eliminated competition in app distribution” and hurt small developers with the 30% standard cut of revenue it demands off the top.
Epic’s offensive is among dozens of anti-monopoly cases on both sides of…
It’s early evening in Athens, Georgia, and Nick Huber, entrepreneur and recently crowned startup expert, is about to record a podcast. Huber and his followers aren’t your typical founders. They don’t want to divine the next unicorn, launch a SPAC, raise a wad of eight-figure VC funding, or even break into a Y Combinator class. They have their eyes set on something more earthly, if not provocative: hatch a really solid pest control or lawn care business. “You ask anybody what entrepreneurship is, and they think of Steve Jobs, Elon Musk, Mark Zuckerberg, Shark Tank,” Huber says. “The real, true…
For a small town of 4,000 people in New York’s Hudson Valley, Highland Falls punches well above its cultural weight. In more normal years, tens of thousands of tourists would descend upon the town to tour the U.S. Military Academy at West Point and nearby Revolutionary War sites. Billy Joel, a onetime resident, wrote a beloved B-side about the place. And late last year, Highland Falls became the chosen host of another national institution: Chipotle’s very first ghost kitchen, a new store model with no in-person ordering and no in-store dining.
The after-school rush had just ended one weekday in the spring of 2015 when the phone rang at the Vanderbilt Avenue location of Ample Hills Creamery, the Brooklyn ice cream brand famous for its whimsical and elaborate flavors. Scooper Jason Smith answered the call, expecting to tell some customer what time they closed or that, yes, they still had Nonna D’s, a brown sugar cinnamon ice cream with oatmeal cookies. …