Looking back on 2020, I wish I’d spent half my doomscrolling time reading books instead. And by half, I mean pretty much all. I would’ve been happier — and learned more. There’s no substitute for the deep engagement and insight that comes from being immersed in another person’s stories and ideas.
To give the new year a warm welcome, here’s a preview of the winter’s new books for leaders. They’re a mix of social science and memoir — the key themes are fear and courage, isolation and inclusion, tradition and transformation, adversity and resilience, and thinking and rethinking.
When Tilman walked into my office, he was smiling from ear to ear. He was the head of web design at my digital marketing company, and by his smile, I could tell that something had happened.
Tilman is a designer through and through. He sports a big bushy beard around his boyish smile and his uniform is bright, colorful hoodies. He likes colors, playing games, and stimulating the development of his employees. In his team’s office, you would spot a pink stuffed unicorn next to a popcorn machine. Tilman is the easygoing, supportive, and understanding boss that his young employees…
“You can dream, create, design, and build the most wonderful place in the world,” Walt Disney once said, “but it requires people to make the dream a reality.” And as wonderful as a vacation at Disney World can be, in my experience, the reason it’s so memorable is those very people.
If you’ve ever spent time at a Disney park, you’ve likely experienced their excellent customer service model. Everyone is committed to delivering the absolute best experience. And in the business of selling millions of magical experiences every day, they’re unparalleled.
After spending the past week taking my kids through…
It’s the end of the fall girls’ softball season. One of our daughters has been playing softball for a few years, so I’ve had lots of time around softball fields, coaching and watching, and thinking about softball statistics.
Like many players, our daughter isn’t always happy with her hitting game. We sometimes discuss the concept of batting average* — aka the percentage of base hits a player gets out of total at bats — to help her remember that swinging and missing is just part of the game.
I also sometimes think about batting average when reading tech news, going…
Pop business for the intelligent reader. A publication from Medium.