The Value of Spending Time With a Picky, Difficult Customer

Here’s why you should make your neediest customer your best friend

Photo: Ronnie Kaufman/Getty Images

Chances are, if one customer takes time out of her day to complain about something, there are 10 more customers who have entertained similar feelings.

Get to the root of the problem

A little discomfort won’t kill you

Now Principal at a customer service and retail consulting firm based in LA. Former Owner/Founder of Rickshaw Dumpling Bar(s) & Trucks NYC.

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