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Ilana Brown

Feb 13, 2020

4 min read

This Is the New Team You Need to Build to Make Your Startup Successful

Successful customers are the key to a successful startup — here’s how to build the team that can make sure both things happen

A photo of a smiling woman on the phone at her desk in front of her computer.
Photo: isayildiz/Getty Images

WWhat is Customer Success and why does it matter? To an outsider or an industry newbie, Customer Success might come off as a catchall buzz…

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Ilana Brown

Ilana Brown

VP Customer Success @SevenRooms

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