Zoom’s Fatal Flaw

In exchange for viral growth, the video conferencing startup left itself open to copycat competitors

Photo: Allie/Unsplash

Over the past couple of months, the coronavirus pandemic has led to a dramatic increase in the demand for remote work tools. Zoom has been one of the biggest beneficiaries of this shift, with daily active users growing from 10 million in the last quarter of 2019 to a…